We run an appointment system and patients should contact reception staff to arrange all appointments. If you arrive without having a booked appointment you must expect to wait or return another day. However in cases of emergency patients will be seen immediately. An Emergency Doctor is on call daily for patients if it is urgent for that day.
The duration of a standard appointment is 15minutes. If you think a longer time is required, a prolonged consultation can be arranged on request.
Prolonged consultations are required for:
- “general check-ups”
- insurance and employment medicals
- Mental health problems
- Heavy vehicle license examinations
- If you have multiple issues you wish to discuss with your GP
- Post-natal visits require 3 appointments between mother and baby.
One Person Only Appointment
Only one person can be seen in any one appointment time. Separate appointments are required for other family members. If you ask the doctor to see another family member you will forcing others to wait longer for their appointment.
Waiting times in the surgery
There are many reasons why sometimes you may wait for your appointment. Our doctors cover all admissions and emergencies at the Riverland General Hospital, attend major trauma patients, and provide 24hour cover. Did you know that 4 doctors are required at a caesarean section to deliver a baby? This could happen during consulting hours. A patient with a heart attack can keep the doctor at the hospital for 1-2 hours. Please try to be understanding of the difficulties in keeping to schedule.
Correct bookings for longer appointments by patients and not arriving late for your appointment also prevents a back log in the waiting room. You can ring before your appointment to check if the doctor is on time, or ask on arrival. We will try to keep you informed about delays.
You can now use our website or download our App to book appointments online. For all queries please speak to reception staff.